Effective Date: 1 January 2026 | Last Updated: 1 June 2026 | This policy applies to all users of the 550pub platform globally, with specific provisions for players in the Philippines.
Your privacy is important to 550pub. This Privacy Policy explains in plain terms what personal data we collect from Filipino players and other users of the 550pub platform, why we collect it, how we use it, and the choices you have. Please read this document carefully. By registering or using the 550pub platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 550pub ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at 550pub.vip. We are committed to protecting the privacy and personal data of all users of our Platform ("you", "your", "the Player").
1.2 This Privacy Policy is incorporated into and should be read alongside the 550pub Terms & Conditions. It applies to personal data collected through the 550pub website, any associated mobile-optimised interfaces, customer support channels, and all other means by which you interact with the Platform.
1.3 550pub processes personal data in compliance with applicable data protection legislation, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.
2.1 Registration Data. When you create a 550pub account, we collect the following information: full name, date of birth, email address, mobile phone number, residential address, and login credentials (encrypted password). For Philippine players, we may also collect your government ID type and number as part of identity verification.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) requirements and verify that you are at least 21 years of age, we collect copies of government-issued identification documents (e.g., Philippine national ID, UMID, passport, driver's licence), proof of address documents (e.g., utility bills, bank statements), and, where required, source of funds documentation.
2.3 Financial Data. We collect information about your payment methods, including GCash account identifiers, Maya account details, bank account numbers (BPI, BDO, Metrobank), and transaction history on the Platform. We do not store full card numbers or payment PINs – these are processed directly by our payment providers.
2.4 Gaming Activity Data. We collect records of all games played on the Platform, including bet amounts, game outcomes, session durations, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
2.5 Technical and Device Data. We automatically collect IP addresses, browser type and version, operating system, device identifiers, referring URLs, pages visited within the Platform, and session timestamps. This data is used for security, fraud detection, and Platform improvement purposes.
2.6 Communications Data. When you contact 550pub's support team – via live chat, email, or any other channel – we retain records of those communications including timestamps, the content of messages, and any attachments provided.
2.7 Marketing Preferences. Where you have opted in to receive promotional communications from 550pub, we retain your expressed preferences and records of marketing communications sent to you.
We collect personal data through the following means:
4.1 Account Management. To create, maintain, and manage your 550pub account, process deposits and withdrawals, verify your identity and age, and respond to account-related queries.
4.2 Gaming Services. To provide access to the games and betting services on the Platform, record game outcomes and session history, and process winnings and bonuses.
4.3 Legal and Regulatory Compliance. To comply with our obligations under applicable law, including the Philippine Data Privacy Act, PAGCOR regulatory requirements, AML/CTF (counter-terrorist financing) legislation, and reporting obligations to relevant authorities.
4.4 Fraud Prevention and Security. To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other prohibited conduct as defined in the 550pub Terms & Conditions.
4.5 Responsible Gaming. To monitor gaming activity for signs of potentially problematic behaviour, enforce responsible gaming limits set by the Player, and proactively intervene where the Platform identifies a potential problem in accordance with our responsible gaming obligations under the PAGCOR framework.
4.6 Customer Support. To investigate and resolve complaints, respond to account queries, and improve the quality of our support services based on interaction records.
4.7 Marketing Communications. Where you have given explicit consent, to send you promotional offers, news about new games, and other marketing content from 550pub. You may withdraw consent at any time by updating your communication preferences in Account Settings or by contacting [email protected].
4.8 Platform Improvement. To analyse aggregated usage patterns and device data to improve the Platform's performance, fix bugs, and develop new features that better serve Filipino players.
550pub processes your personal data on one or more of the following legal bases:
6.1 550pub does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.
6.2 We share personal data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:
6.3 All third-party service providers engaged by 550pub are required to process personal data only on our instructions and in compliance with applicable data protection law.
7.1 The 550pub Platform uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate the Platform, maintain your session, prevent fraud, and improve user experience.
7.2 Essential cookies are required for the Platform to function and cannot be disabled. They include session management cookies, authentication tokens, and security cookies.
7.3 Analytics cookies collect aggregated, anonymised information about how players navigate the Platform. This data helps us identify pages that perform poorly and areas where the user experience can be improved.
7.4 Marketing cookies are used only where you have given explicit consent. They allow us to measure the effectiveness of our promotional campaigns. You may withdraw consent for marketing cookies at any time via your browser settings or the Platform's cookie preference centre.
7.5 You can control cookie settings through your browser. Disabling essential cookies will impair the Platform's functionality. Disabling analytics or marketing cookies will not affect your ability to play games or process transactions.
8.1 550pub retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account tenure and for any legally mandated retention periods thereafter.
8.2 Under Philippine AML regulations and PAGCOR requirements, transaction records and KYC documentation are typically retained for a minimum of five (5) years following the end of the business relationship.
8.3 Where data is no longer required for any legitimate purpose, we securely delete or anonymise it in accordance with our internal data retention schedule.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in relation to your personal data held by 550pub:
To exercise any of these rights, contact us at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within three (3) business days and respond substantively within thirty (30) calendar days.
10.1 550pub implements technical and organisational security measures appropriate to the risk level of the data we process. These include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised personnel only, multi-factor authentication for internal systems, regular security audits, and intrusion detection systems.
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 550pub will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act.
10.3 While we implement reasonable security measures, no system is entirely immune to breach. You are responsible for maintaining the confidentiality of your 550pub login credentials. Notify us immediately at [email protected] if you suspect unauthorised access to your account.
11.1 Some of the third-party service providers engaged by 550pub (game software providers, cloud infrastructure providers, fraud prevention services) may process data in jurisdictions outside the Philippines. Where such transfers occur, 550pub ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those required under Philippine law.
The 550pub Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under 21 years of age. If we discover that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account permanently closed.
12.1 If you believe that a minor has registered or is using a 550pub account, please notify us immediately at [email protected]. We take all such reports seriously and investigate promptly.
13.1 The 550pub Platform does not contain links to third-party websites. This Privacy Policy applies exclusively to personal data processed by 550pub in connection with the operation of the Platform at 550pub.vip.
14.1 550pub may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be notified to registered players via email and/or a prominent notice on the Platform at least seven (7) calendar days before taking effect.
14.2 The current version of this Privacy Policy is always accessible at 550pub.vip/privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
15.1 For all privacy-related inquiries, data subject access requests, or complaints regarding 550pub's data processing practices, please contact our Data Protection Officer:
Email: [email protected]
Subject Line: Data Privacy Request
Response Time: Acknowledgement within 3 business days; full response within 30 calendar days
Available: 24 hours a day, 7 days a week
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are unsatisfied with our response to a privacy concern.
Six concrete measures 550pub takes to keep your personal data secure and your rights respected.
All data exchanged between your device and the 550pub Platform is encrypted using SSL/TLS protocols. Your login credentials, financial data, and personal information are never transmitted in plain text over any connection.
550pub verifies the identity and age (21+) of every player before account activation. Government-issued ID verification is conducted through a secure identity verification process. This protects both you and the platform from fraud and underage access.
Sensitive personal data stored on 550pub's servers – including identity documents and financial records – is encrypted at rest. Access is restricted to authorised personnel only, with all access events logged and audited.
550pub does not sell, rent, or trade your personal data to any unaffiliated third party for marketing purposes. Data is shared only with service providers essential to operating the Platform, under strict contractual data protection obligations.
If you've opted in to 550pub marketing communications and change your mind, you can withdraw consent instantly through Account Settings or by emailing our support team. Withdrawal of marketing consent has no effect on your account status or access to games.
Under the Philippine Data Privacy Act, you have real, enforceable rights: access your data, correct it, request deletion, object to processing, and complain to the NPC. 550pub's support team responds to all data rights requests within 30 days.
Our support team is available 24/7 to answer any questions about how your personal data is handled at 550pub. Already a registered player? Sign in to review your data settings, update your marketing preferences, or access responsible gaming tools.
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